You are here
AgriSync Partners With Australian Machinery Retailer
For over 65 years, Ramsey Bros has sold machinery and demonstrated the importance of developing strong, enduring relationships with farmers. By partnering with Iowa-based AgriSync, the Australian company’s expert advisers can deliver additional support and problem solving remotely through any smartphone while equipping farmers with another tool to help solve problems, make decisions, and maximize uptime.
“We’re thrilled to introduce AgriSync in Australia and partner with such innovative industry leaders like those at Ramsey Bros,” says Casey Niemann, president of AgriSync, Inc. “They are experts in the precision agriculture technology market and are putting AgriSync to use to help their experts troubleshoot issues, explain new technology, and continue to deliver the excellent customer support they are known for.”
“AgriSync has allowed us to amplify our customer support, especially within our Precision Ag Group,” says Michael Hadley, integrated technologies manager at Ramsey Bros. “We are able to see and solve customer issues quicker, while effectively tracking those support sessions. Most of all, it’s helping our customers stay up and running, which is the ultimate goal.”
The first remote-support app for agriculture, AgriSync enables live video calling, which will help technicians and subject matter experts provide better service to farmers when breakdowns occur or decisions need to be made. The live video technology lets the adviser see exactly what the farmer sees to help bring speed to resolution. Within the app, advisers can organize and manage their help requests through a ticketing system and obtain instant feedback from customers about the quality of service they received.
To learn more about AgriSync, visit agrisync.com.